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Privacy Policy

Koh Talu Island Resort Last updated: 17 June 2026

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1. About This Policy

Koh Talu Island Resort, operated by Bangsaphan Sea Pearl Island Company Limited, is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our official communication channels, including our Facebook Messenger chatbot.

2. Information We Collect

2.1 Facebook Messenger Interactions

When you send messages to the Koh Talu Island Resort Facebook Page via Messenger, we may collect the following information:

  • Facebook User ID (PSID): A Page-Scoped ID generated by Facebook for your interaction with our Page.

  • Public Profile Name: The name displayed on your Facebook profile.

  • Message Content: Messages you send to us and responses generated by our chatbot.

  • Timestamp: The date and time of each interaction.

2.2 Direct Inquiries

When you contact us via email, telephone, or our LINE Official Account, we may collect information that you voluntarily provide, such as your name, telephone number, email address, and reservation details.

3. How We Use Your Information

We use your information to:

  • Respond to inquiries regarding accommodations, packages, activities, and other services.

  • Personalize communications and improve customer experience, such as addressing you by name.

  • Maintain conversation records in our internal Customer Relationship Management (CRM) system to provide consistent and continuous service.

  • Forward complex inquiries to our staff for direct assistance.

  • Monitor, evaluate, and improve the performance of our chatbot and the quality of our services.

4. Data Sharing

We do not sell your personal information.

Your information may be processed by the following service providers for the purposes described in this policy:

  • Meta (Facebook): Through the Messenger Platform API.

  • Google Workspace: For securely storing conversation records in access-restricted Google Sheets.

  • Brevo (formerly Sendinblue): For email notifications to our staff.

  • Anthropic (Claude API): For processing messages and generating appropriate responses.

We do not share your information with:

  • Advertising networks or marketing partners;

  • Third-party marketing companies; or

  • Any organization not necessary for providing customer support and services.

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes described in this policy or as required by law.

  • Messenger conversation records: Retained for 12 months after the last interaction and subsequently archived.

  • Reservations and invoices: Retained for 7 years in accordance with Thai accounting and tax regulations.

  • Unnecessary information: Deleted when it is no longer required for legitimate business purposes.

6. Your Rights

Subject to applicable laws, you have the right to:

  • Access your information: Request a copy of your personal data by contacting us at pow@taluisland.com.

  • Request data deletion: Send the message "Delete my data" via Messenger, LINE, or email.

  • Opt out of chatbot messages: Send "STOP" or "หยุด" via Messenger to unsubscribe from automated replies.

  • Correct your information: Contact our staff to update inaccurate or incomplete information.

  • Object to processing: Submit a written request objecting to the processing of your personal data.

7. Data Deletion Requests

If you would like us to delete the personal information we hold about you, you may:

  • Send the message "Delete my data" through the Koh Talu Island Resort Facebook Messenger;

  • Send an email to pow@taluisland.com with the subject line "Data Deletion Request"; or

  • Call us at +66-89-810-1266.

We will process your request within 30 days of receiving it, except where we are legally required to retain certain information, such as tax invoices and accounting records.

8. Security

We implement reasonable administrative, technical, and organizational measures to protect your information, including:

  • Secure encrypted communications (HTTPS);

  • Restricting access to authorized personnel on a need-to-know basis;

  • Data backup and recovery procedures; and

  • Two-factor authentication (2FA) for administrative systems.

9. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from minors. If you are a parent or legal guardian and believe that your child has provided personal information to us, please contact us so that we can promptly remove such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by updating the "Last updated"date at the top of this page. Continued use of our services after any changes become effective constitutes acceptance of the revised policy.

11. Contact Information

Primary Contact for Privacy Matters 

Bangsaphan Sea Pearl Island Company Limited
Role: Operating Company & Data Controller 


Registered Address:
111/1 Moo 10, Bang Saphan Noi District,
Prachuap Khiri Khan Province 77170, Thailand

Phone: +66-89-744-7995 / +66-89-810-1266
Email: pow@taluisland.com
Facebook: facebook.com/kohtaluvillage
LINE: @kohtaluresort
Meta Business Verification: Verified Jun 14, 2026

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Hotel License Holder

Sarika Travel Co., Ltd.
Role: Hotel License Holder & Tax Invoice Issuer

Head Office:
1339/167-168 Phetkasem Road, Cha-am Subdistrict,
Cha-am District, Phetchaburi Province, Thailand

Front Office:
111/1 Bang Saphan, Bang Saphan Noi District,
Prachuap Khiri Khan 77170, Thailand

Call Center: +66-89-810-1266 / +66-89-810-3092
Tourism License No: 11/09443
(Registered with Division of Tourism Business and Guide Registration, Department of Tourism)

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